1. PURPOSE AND GENERAL
These Terms and Conditions of Use (TU) govern your use of the website www.barcelona-orsom.com owned by Voyages Orsom, SL (VOSL) located in c/ Escar, 6-8, edificio El Far, 08039 Barcelona and registered in the Mercantile Registry of Barcelona, volume 32323, folio 0067, sheet no. 22006777, entry 1, with NIF number: B62169628.
www.barcelona-orsom.com is an informative site about tourist activities carried on ships owned by VOSL.
www.barcelona-orsom.com is a free website and it can be used by all users of all ages, without registering.
In either case, access to the services offered by VOSL, implies acceptance and compliance with the TU as published at the time you access the Website.
The prices shown on the website include Barcelona Port fee, VAT and other taxes that may be applicable.
The prices on the web are final prices. You should not pay any extra amount to another employee or third party to the enjoyment of the same, except taxes, transport and/or digital canon.
Prices will be modified in the case where there are groups larger than 20 people, in such a case a discount of one euro per ticket will be applied. For private charters please consult with our office.
Payment will be made only by credit card on this website or by credit card or cash at the ticket kiosk located on the Moll de Drassanes, Portal de la Pau, infront of Columbus statue.
VOSL has the highest security measures available commercially in the sector.
6. DELIVERY SERVICE / PRODUCT DELIVERY
Each purchase made by the User requires acceptance of the TU, by ticking the box provided, and expressly assumes the knowledge and acceptance of specific conditions and details of the services and/or products of the plan acquired.
7.1. Cancellation by the client
The deadline for cancellation by the customer is 7 calendar days or more before the ship’s departure, in this case the total cost of the service will be returned to the customer.
- 7 calendar days before sailing 100% refund
- 6 calendar days to 48 hours before sailing 50% refund
- 24 hours before sailing 20% refund
- Less than 24 hours no refund
The refund can be made:
- In person: You have to stop by our ticket kiosk and present the coupon, your identity card or passport and the credit card with which payment has been made (in this case we will refund the money on the credit card).
- Via e-mail: To make the refund, the customer must provide the scan coupon and bank account number or credit card where you deposit the full amount of the service.
No returns will be accepted for service withdrawal if the cancellation is less than 7 calendar days (including the seventh day) of the ship’s departure, the user is obliged to take over the direct cost of termination of service.
7.2. Cancellation by Voyages Orsom, SL
VOSL reserves the right to cancel a sailing only when the port authorities close the port to incoming and outgoing traffic. In this case, the client may choose either to receive a full refund, or to select another day for the sailing, subject to availability.
In the event of technical faults, VOSL will also refund the full value of the ticket to the passenger(s) or exchange it for another trip in the same boat on another date.
8. INTELLECTUAL PROPERTY
VOSL Voyages is a trademark, so any use is expressly prohibited by others of the same or any identifying sign like that can lead to confusion about its origin or ownership without prior written permission of VOSL, also the web is a domain registered by VOSL, this domain can not be used without prior authorization in connection with other services that are not VOSL in any manner likely to cause confusion among customers or discredit VOSL.
VOSL owns all rights to the design and/or contents of this website and, in particular, by way of example but not limitation, product, logos, designs, trademarks, trade names, buttons, software files, color combinations and data included in the web.
Visitors and users of such rights are protected by Spanish and international legislation on intellectual and industrial property is noted.
In any case access to the Website imply any waiver, transmission or total or partial of the rights granted by the Spanish and international legislation on intellectual property transfer.
Furthermore, without prejudice to the foregoing, the content of this web has the consideration of software, and therefore it is also applicable throughout the Spanish and European Community regulations on the subject.
Reproduction (except temporary downloading from the Website to the hard disk of the computer user or proxy servers), copying, use, distribution, reuse, operation, development of reprints, shipping is prohibited email, transmission, modification, disposal or any other act that is done with all or part of the information contained in this web that has not been specifically authorized by VOSL.
The user undertakes to use the content in a diligent, correct and lawful way, and in particular, you agree not to delete or manipulate the “copyright” and other data identifying the rights of VOSL or its included in the content as well as technical protection devices or other information mechanisms that may be included in the content owners. The user will refrain from using the contents and, in particular, information of any kind obtained through the Website to send advertising, communications for commercial purposes, unsolicited messages addressed to a number of people regardless of their purpose, and to refrain from selling or otherwise disclose such information.
VOSL reports not grant any license or implied permission of the copyright and/or industrial or any other right or relating directly or indirectly to the contents in the web property.
9. ACCESS AND STAY ON THE WEB. OUR CONTENT
Users are fully responsible for their behaviour when accessing information from the Website. The Web User agrees to observe diligently and faithfully the recommendations at the time set by VOSL concerning the use of the Website. For these purposes VOSL shall be addressed to the web users by any means of communication through the Website.
The Web User agrees not to use any of the content VOSL makes available, prepared or not by VOSL, published or not under his official name to develop contrary to law, morals or public order. Those who access the Website must observe applicable law or ethical codes of conduct that may subscribe, and general rules for use of the web. According to these, shall refrain from behaviour which, without limitation:
(a) contravene, disparage or violate fundamental rights and public freedoms recognized in the Constitution, international treaties and other legislation;
(b) induce, incite or promote criminal, slanderous, defamatory, violent or, in general, contrary to law, morality and generally accepted good customs or public order;
(c) induce, incite or promote actions, attitudes or discriminatory ideas on sex, race, religion, creed, age or condition;
(d) include criminal, violent, pornographic, degrading or, in general, contrary to law, morality and generally accepted good customs or public policy messages;
(e) induces or could induce an unacceptable state of anxiety or fear;
(f) induce or incite involvement in dangerous, hazardous or harmful to health and mental equilibrium;
(g) be false, ambiguous, inaccurate, exaggerated or extemporaneous, so deceptive as to its purpose or the intentions or purposes of communicating;
(h) be protected by any intellectual or industrial property belonging to third parties, without the user of your previously obtained the necessary authorization holders to carry out the use made or proposed;
(i) violate the secrets of third parties;
(j) are contrary to the right to honor, personal and family privacy or image of individuals;
(k) infringe regulations on privacy of communications;
(l) constitute illegal, deceptive or unfair advertising and, in general, constitute unfair competition;
(m) cause, by their characteristics (such as format, length, etc..) difficulties in the operation of the service or violate the technical requirements or specifications established for access to the Website.
Or in any way damage, disable or impair the website or its services or impede normal enjoyment by other users. Web Users are liable for damages Orsom Voyages, SL You may suffer as a result of breach of any of the obligations specified here.
VOSL reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the site to users who make a bad use of content and/or breach any of the conditions listed in these CU.
VOSL reports no guarantees:
1. That access to the web and/or web link will be uninterrupted or error free.
2. Which content or software that visitors entering through the website or any linked website does not contain any errors, computer viruses or other elements in the contents that may cause alterations in your system or electronic documents and files stored in their computer system or cause other damage;
10.1 Responsibility for the contents
VOSL disclaims any liability for any decision by the Web Site adopted as a result of the information contained therein.
Remember that descriptions of products or services offered on the Website are made based on information provided by contributors VOSL photographs or videos on products and services and the trade names, trademarks or distinctive signs of any kind on the website of VOSL they are about the products or services offered and made actual sales in order to give as much information about the product or service and its features. However, indicating their informative and counsellor is that they lack comprehensiveness, why:
(i) VOSL does not guarantee the accuracy of the information contained in photographs and illustrations provided by its employees and therefore assumes no responsibility for the possible inaccuracy of the same.
(ii) VOSL disclaims any responsibility for information not directly produced by VOSL or unpublished form authorized by it under his name, as the liability arising from the misuse of the contents, and reserves the right to update, delete, limit or prevent access to them, temporarily or final.
Part of this website may contain advertising or be sponsored.
Also, VOSL is entitled to do during defined time intervals, Plans to promote the registration of new members in their service. VOSL reserves the right to modify the conditions of application of promotions, you extend them communicating properly, proceed to the exclusion of any participant of the promotion in the event of any abnormalities, abuse or unethical behaviour involving the same .
10.2 Responsibility for links to other websites
Links included in www.barcelona-orsom.com are for informational purposes and therefore VOSL does not control or verify any information, content, products or services provided through these web sites. Consequently VOSL disclaims any responsibility for any aspect, especially the content on those pages.
10.3 Responsibility in the event that this page is the link destination entered on another page
As regards the links established by other pages to this website as well as whether any user, entity or website wants to establish some kind of link to the site VOSL it must adhere to the following stipulations:
(a) may only be directed to the home page
(b) the link must be absolute and complete, ie, it should take the user to the home address of VOSL and must include the full extent of the homepage screen, in any case, unless authorized in writing by VOSL, the page containing the link may be reproduced in any way the website VOSL, include it as part of your website or in one of their “frames” or create a “browser” on any page of the web .
(c) does not give any misleading or incorrect indication of the page VOSL
(d) if he wanted to record a hallmark of VOSL, trademarks, logos and name, you must have written permission.
(e) the owner of the site that provides the link must act in good faith and will not attempt to adversely affect the reputation or goodwill of VOSL
(f) is prohibited, unless authorized by VOSL, enlist the text elements of the mark or logo, domain name or the company name of VOSL, keyword (“metatags” or “metanames”) for searching on web sites through search engines.
VOSL assumes no responsibility for any aspect of the web page that provides the link. Establishment of a link does not imply the existence of some kind of relationship, collaboration or dependence VOSL the holder of this website.
VOSL, in compliance with Law 15/1999, of 13th December on Protection of Personal Data (LOPD), informs you that your personal data will be stored in a file responsibility of VOSL, the purpose of which is keep you informed of their tourist activities carried on ships.
If you wish to exercise the rights of access, rectification, cancellation and opposition under Article 5 of that law, you can direct your request by email to: firstname.lastname@example.org or by post mail to Voyages Orsom, c/Escar, 6-8, Edifici El Far, 08039 Barcelona.
On our website there are no hyperlinks that allow communication of your data to other websites and there are no invisible processing of personal data. To use the Website using cookies (understood as a set of characters that are stored on your hard drive or temporary memory on a user’s computer when you access the pages from certain Websites) is necessary.
Cookies are used in order to improve the service provided by VOSL but do not store any personal information about users, the information collected is anonymous.
The information VOSL stored on your computer by this mechanism only consists of a number that identifies a user, the city that agreed at the last session, as well as preferences such as preferred navigation language and the date on which the cookie was deposited. Cookies help us to improve our Website and to deliver a better and more personalized service. In particular, they allow:
- To estimate numbers and patterns.
- Store information about your preferences and customize the Website according to your individual interests.
- Speed up your searches.
- VOSL can also record your IP addresses to diagnose any problems with our server, to administer our website and to analyze user trends in general.
If any provision of these TU is declared invalid, the remaining provisions will continue in full force, taking into account the will of the parties and the purpose of these TU.
VOSL may not exercise any of the rights and powers conferred on this document which does not imply any waiver thereof unless expressly recognized by VOSL or limitation of the action in each case.
VOSL reserves the right to modify at any time, the presentation and configuration of the Web Site, and these TU. Therefore VOSL recommends that the user read them carefully each time you access the Web Site. Users will always have the TU in a visible place, freely accessible to all queries want to perform. In any case, acceptance of the CU will be a prerequisite and essential to the step acquisition of any product available through the Web Site.
15. APPLICABLE LAW AND JURISDICTION
These TU are governed by Spanish law. In accordance with Article 29 of Law 34/2002 of July 11, Services Information Society and Electronic Commerce, contracts concluded by electronic means in which a consumer intervene as a party shall be deemed held in place that it has established VOSL Electronic contracts between businessmen or professionals, failing agreement between the parties, shall be deemed concluded at the place of establishment of the service provider. In case of dispute arising from these terms and conditions and the resolution of disputes, the parties submit, at its discretion, and to waive any other jurisdiction to the courts of the domicile of VOSL.